Shipping Conditions

1. **Shipping Locations**

   - We ship domestically.

2. **Processing Time**

   - Orders are processed within 5-7 business days.

   - Orders placed on weekends or holidays will be processed the next business day.

3. **Shipping Methods and Costs**

   - Standard Shipping: 5-7 business days.

   - Expedited Shipping: 2-3 business days.

   - Free shipping on orders over $59.

   - Shipping costs are calculated at checkout based on location and shipping method.

4. **Tracking**

   - A tracking number will be provided once your order is shipped.

5. **Delivery Issues**

   - We are not responsible for delays caused by carriers.

   - Please ensure the shipping address is correct; we are not responsible for lost packages due to incorrect addresses.

Return Conditions

1. No Return Policy

1. Hygiene and Safety

• Due to the nature of our products and for hygiene and safety reasons, we do not accept returns on hair care items.

2. Defective or Damaged Items

• If you receive a defective or damaged item, please contact us within 7 days of receiving your order. Include your order number and photos of the item.

• We will replace the item or issue a refund at our discretion.

4. **Refunds**

   - Refunds will be issued to the original payment method once the return is received and inspected.

   - Original shipping costs are non-refundable unless the return is due to our error.

5. **Exchanges**

   - We only replace items if they are defective or damaged.

   - Contact us for exchanges, providing details and photos of the damaged items.

6. **Return Shipping Costs**

   - Customers are responsible for return shipping costs unless the item was incorrect or defective.

 Customer Service

- For any questions or concerns, please contact our customer service team at info@themanetenance.co.site